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Yesterday ...
Phone rings....
Me: Holland ......... how can I help you
Him: Yes I am very upset I have a Dutch Bakery Pumpernickle here and the bottom is all fungused. I hope I did not eat any of it.
Me: I am so very sorry that happened Sir ... I will check and pull the product immediately and talk to my supllier
Him: It is very upsetting
Me: Again Sir .. .I am very very sorry all I can do at this point and is go after the issue and offer you a refund .
Him: Oh no no no that wont do it cost me more in the bridge toll to come across than what I would get back.
Me: Of course well next time you are in the store let me know and I will be sure to refund you your money.
Him: OH I dont actually shop in your store I bought this in a store over here.
Me: blank stare
Me: Sir I am not sure what exactly you want me to do about a product you did not buy from me in the first place.
Him: Well this is awful the manufacturing has to be held accountable.
Me: Sir I suggest you contact the store you bought it from.
Him: I did ...but this is awful.
Me: blank stare...
Goodbye Sir ... have a good day
This Morning....
Phone rings...
Me: Holland....... can I help you
Him: Yes I called yesterday about a product with fungus on it and I have to say I find that you were very rude and not concerned about my health and safety at all. I could have died.
Me: Blank Stare
Him: This is very serious...
Me: Sir you did not buy the product from here so I dont know what you want me to do about it. Contact who you bought it from.
Him: I have ... I would like to talk to the manufacturer.
Me: The manufacturer is in Holland.
Him: Then I would like to talk to the importer.
Me: Sir please deal with the store you bought the product from. (hangs up)
Phone rings
Me: Holland ............ can I help you
Him: Yes I would like to talk to the owner or manager they need to know you are very rude.
Me: Hangs up
slams head on desk
