just answer all the questions at one time when you call them about something?? We have been trying to turn the charity into a full fledged non profit (although the expenses come out of My pocket so it may as well be) for a year now. We thought we were just down to the 501c3 paperwork and then done. Not! Come to find out they didn't tell us in the start there was a whole slew of other paperwork that we needed in addition to all that we HAVE DONE. So yet again we are on the search for what we need, the funds to do it, and someone that knows what they are doing to possibly help.