Dolly Dagger's blog: "SUPPORT HELP"

****FROM SCRAP'S BLOG****

Many people use debit cards, gift cards or pay as you go debit cards on this site. This is totally fine and they usually work great. There are some VERY important things you need to know to avoid getting your card declined.

Debit cards hold a higher security than regular credit cards being that they are linked to active cash. Merchant accounts are very strict about online purchases with debit cards for this reason.

Many of you use cards that are gift cards or pay as you go where you have to register personal information. fubar will NOT accept any gift card that do not have an address registered. Make sure you remember exactly what personal information you have registered with that card.

This is the most important information I will give you.

To avoid any problems with your purchases, please make sure you enter the EXACT personal information you have registered with card. If you do not know it or or not sure, make sure you confirm it. if you enter it wrong your transaction will be declined and an authorization will be posted to your account. It will appear as if the money is deducted. It is not. The merchant account has declined the transaction and is holding the money because they believe there might be fraud. If you keep doing this, you will keep charging it up.

Once you see the error your transaction did not go through. Make sure to slow down and check your Credit card information or this will keep happening.

Unfortunately there is NOTHING we can do once you have pending authorizations from you bank. They will fall off in 7-10 days.Your bank will tell you that we can do this or that. I am telling you we can't. This has nothing to do with fubar. This has to do with the merchant account

I know you will be pissed off hearing this, but the best solution is to call your bank and confirm your personal information and ask why the transaction was declined.

I have looked into multiple claims in the last two days. With out fail they have all been declined transactions for:

-wrong address
-wrong zip
-wrong spelling of street
-wrong security pin
-wrong spelling in the name

As much as you might not believe that you are at fault, please take the time to take some responsibility. Please do us both a favor and take this information very seriously so you can avoid any headaches.