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Amsterdam – The Contact Center Amsterdam, where the calls for information number 14020 from the City Council of Amsterdam come in, will use the TalentPitch, the application tool to recruit the right contact center employees.
People who are looking for a job as a contact center employee at Contact Center Amsterdam can go through the TalentPitch via the internet and then apply online. Candidates are tested on specific skills through customer calls and an intelligence- and competency test. In the game actors play civilians. They call with a question, which the applicant must respond to adequately.
A candidate who successfully passes the TalentPitch can expect an invitation for an interview. With the use of the TalentPitch it’s quickly clear whether a candidate has the right competencies to work as a contact center employee for Contact Center Amsterdam. Any suitability for the function of contact center employee appears earlier in the starting phase of the selection process. This saves the CCA a lot of time and money in screening candidates.
The company videos in the TalentPitch give candidates an idea about working at CCA. The candidate can make an informed decision to actually apply for the position of contact center employee. Candidates also gain insight into their skills because they always, whatever the outcome of the TalentPitch, receive their test results.
The TalentPitch is one of the means to screen candidates. The cover letter, curriculum vitae and introductory meetings are the other components of the application process. The TalentPitch is a product of Harver. Harver develops (pre-)selection tools that select contact center staff.
Barend Raaff, Product Developer at Harver, says: “with the TalentPitch the CCA can search for the right contact center employees. Candidates are invited only after they have gone through the TalentPitch and are already assessed on their contact center specific skills and competencies. Precious time is only spent on the right candidates.”
Zobair Kushjar, HR assistant at CCA: “if a candidate completes the TalentPitch successfully this gives us a good reason for an interview to explain the results. The score is an indicator but not only leading in whether or not to accept a candidate.”
For the recruitment and selection of employees the CCA works together with Olympia. Daphne Al, recruiter at Olympia says: “Olympia has long been a partner of the CCA and is responsible for the recruitment and selection of agents of the CCA. We are closely linked to the CCA and know, from experience, how to select the best candidates. The TalentPitch of Harver helps us. A resume only gives a limited image but with the TalentPitch we get insight into the personality of the candidates. It also fits nicely with our own selection methodology; not only the hard criteria is important but also the soft components. Very positive!”
One of the US' largest health insurers, Anthem, has announced last week that millions of their employee and client records have been illegally accessed through a sophisticated cyberattack.
While Anthem is still cooperating with ongoing investigations regarding the attack, the initial information given was that around 80 million customer and employee records in a database were compromised. The data apparently include addresses, birthdates, names, employment and income information.
However, they claim that credit card data were not included in the breach and stated that medical records and doctor information were likely not compromised.
This could be one of the largest breaches in client data to date and the largest in the healthcare sector, noted Harver Health Insurance Counter Fraud Group, as Anthem owns a number of brands like Anthem Blue Shield, Anthem Blue Cross, Empire Blue Cross and Blue Cross of Georgia.
According to the health insurer, they learned of the breach by the end of January and have notified the FBI promptly. Cybersecurity firm Mandiant was also called in to secure Anthem's computer systems.
Anthem Chief Executive Joseph Swedish, whose personal data was involved as well, apologized through a letter and emphasized that they are working continuously to ensure their clients' and staff's data.
Security breach threats are particularly concerning in the financial and healthcare sectors that usually collect sensitive information about clients. Even without credit card information, combinations of names, birthdates and Social Security numbers would be more than enough to gain a lot of money in the black market. In fact, the FBI has already ranked cybercrime as a top law enforcement activity.
Technology experts from Harver Health Insurance Counter Fraud Group and other law enforcement officials are saying that getting hacked is inevitable and it's only a matter of when. They admitted that it is a challenge to keep up with the cyber criminals especially since most of them are based abroad.
Anthem promised that it will give free credit monitoring and identity repair services for affected clients.
